DELIVERY & RETURNS
Our Delivery Policy
We offer free UK Delivery on all orders over £100.
Cubi orders are posted within the UK by a tracked Royal Mail service. We will strive to post your order within 7 working days, but as we are a very small company and our products are made by hand, we may sometimes need a little longer, but we will keep you informed if there is a slight delay.
Before posting, your product will be quality checked thoroughly to ensure that your purchase meets the highest Cubi Quality Assurance standards, represented by our Cubi logo engraved on our products.
Our Returns Policy
Returns
We hope that you will be delighted with your purchase, but if not Cubi products bought online may be returned for a refund within 14 days of receiving them. Once we have received and assessed your return we will issue you a refund within 14 days.
The following items cannot be returned:
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Bespoke and personalised products
To be eligible for a return, your Cubi product must be unused, in the same condition that you received it, and in the original packaging. Before posting please inform us by email quoting your name, the reason for returning and your order number. Any faults must be notified by email within 24 hours of receipt, describing the defect and attaching photographs.
Return Postage
You will be responsible for paying for your return postage costs which are non-refundable. When posting we strongly advise you to choose a tracked service and to keep your proof of postage until we have informed you that your product has been received, as Cubi cannot be responsible for any products lost in transit.
Contact Us
If you have any questions on how to return your product, please contact us.